St. Joseph’s Hospital and Medical Center Shines as one of Arizona’s Most Admired Companies
How many companies can say that their employees: “believe that it is an honor to work there”? We know one for certain that can lay claim to that high praise — St. Joseph’s Hospital and Medical Center. It was that endorsement by employees and other criteria that brought it the honor of being named one of Arizona’s Most Admired Companies for 2010.
The hospital wrote, “It brings personal pride to everyone to serve the sickest patients in our community and it’s because of our employees, who are committed to the values of our organization, that we have earned a reputation for quality care.”
St. Joseph’s is a mission-based organization with a culture built around the organization’s values of excellence, collaboration, dignity, justice and stewardship. The hospital strives to be an employer of choice and does so for its more than 5,000 employees. In 2009, it was one of only 100 hospitals in the nation to be named a Best Place to Work in Healthcare by Modern Healthcare. In fact, the hospital was one of only 15 organizations with more than 5,000 employees to make the Top 100 list.
The hospital was named the #1 Best Place to Work (in the extra-large company category) by the Phoenix Business Journal for the second year in a row. St. Joseph’s is the only Valley hospital to be named a Best Place to Work by the newspaper for seven consecutive years. Both honors are based, in part, on employee feedback.
Because of its commitment to employees, St. Joseph’s encourages work/life balance and offers a generous benefits plan. Employee benefits include:
- Pension Plan
- Savings Plan
- Retirement Medical Reimbursement Program (RMRP)
- Annual Tax Preparation
- Tuition Reimbursement Program
- Adoption Reimbursement Program
- Employee Assistance Program (EAP
- Discounts on Products/Services
In addition, St. Joseph’s offers its employees flexible work schedules, a wide range of professional and personal development opportunities, free concierge services, and discounts to the on-campus cafeteria, gift shop and Starbucks.
As a way to gauge employee satisfaction, St. Joseph’s surveys staff members to measure both satisfaction and how well the organization is living its values. This past year, the “average percent favorable” score was 94%.
Like most hospitals, St. Joseph’s has a traditional leadership structure. Unlike most hospitals, employees find inspiration in the leadership philosophy. This unique philosophy gives more empowerment to employees. It is based on the belief that employees have the best solutions to the hospital’s problems and are the keepers of the mission.
Individually, many of St. Joseph’s leaders have received local and national honors. In 2009, St. Joseph’s President Linda Hunt was recognized as one of the Top 25 Women in Healthcare by Modern Healthcare and as one of the 25 Most Admired CEOs by the Phoenix Business Journal. In addition, she received the Horace Steele Child Advocacy Award from Children’s Action Alliance in 2009 and the Healthcare Leadership Award from Arizona Business Magazine in 2008. Throughout the year, St. Joseph’s staff receives a wide range of honors.
St. Joseph’s is a mission-driven organization dedicated to serving the community. In 2009, the hospital provided $92 million in healthcare services and programs for the benefit of our community. This included charity care, unpaid cost of Medicaid, medical education, community service, public programs, research and donations made by the hospital.
The hospital works with approximately 100 community partners to bring needed services and education to individuals throughout the Valley.
In an effort to be a good steward of the environment, St. Joseph’s:
- Has several recycling programs
- Has a Commuter Options program that encourages and offers incentives to employees who ride the bus/light rail, vanpool, carpool, walk, or ride their bike to work
- Donates hundreds of thousands of dollars of medical equipment and supplies to PROJECT C.U.R.E.
- Uses environmentally friendly materials in several areas in the hospital.
The hospital is dedicated to patient satisfaction and has several initiatives in place to make the hospital a place of outstanding care and comfort for patients and their families.
Other best practices the hospital has implemented include: hourly nurse rounding on all patients, use of white boards in patient rooms to effectively communicate with patients and families, engaging patients in the bedside shift report and making follow-up calls after a patient is discharged to home.
The hospital implemented an initiative called Transformational Care to help improve the patient experience. Transformational Care encourages employees and physicians at the grassroots level to identify barriers to great patient care, implement solutions, and lead sustainable changes. The initiative has led to huge improvements in patient satisfaction at St. Joseph’s sister hospitals, and early data shows the initiative is doing the same at St. Joseph’s.
Along with the traditional medical services for which hospitals are known, St. Joseph’s strives to provide “extras” for its patients. The hospital offers a concierge service to all patients and their family members. This service can help individuals with everything from securing lodging to planning parties to pet care.
It’s the dedication to providing high quality services that go above and beyond the typical hospital fare that sets St. Joseph’s Hospital & Medical Center apart. An employer that cares about the community as well as its employees is what made St. Joseph a Spotlight Award Winner in the Social Responsibility category as one of the Most Admired Companies in Arizona.